Contact
Contact Our Wig Factory Directly
Email the Factory
One inbox, straight to the sales team that sits inside the factory: info@wigiva.com. We answer within 24 hours, Monday–Saturday, in English. There is no call center, no ticket system and no account manager who has never seen a wig being knotted — your inquiry is read by people who can walk to the production floor and check an answer before they give it.
Email info@wigiva.com Use the 6-Field Quote Form Instead
What to Include in Your First Email
You can write two lines and we will take it from there. But the more of the following you include, the more precise our first reply will be:
- Product category — HD lace wigs, lace fronts, glueless units, raw bundles, extensions, or a mix.
- Reference material — photos, links to products you like, or a spec sheet if you have one.
- Estimated quantity — a rough range is fine; it tells us whether to quote stock styles or a custom run.
- Your market and channel — salon retail, e-commerce, Amazon, distribution; packaging and spec advice differs.
- Customization needs — density, lace type, textures, private label packaging.
- Timeline — launch date or restock deadline, if you have one.
If you prefer a structured starting point, our quote request page compresses this into six fields.
What Happens After You Write
Within 24 hours you receive a reply from our sales team — usually with a factory-direct quotation, sometimes with clarifying questions first if your spec needs pinning down. From there the typical path is: spec confirmation, a physical sample (see the sample order policy), bulk production with in-line QC, then packing and dispatch on your shipping terms. The full sequence is documented on the OEM/ODM process page.
If you are comparing us against a current supplier, send us the product you are buying today. Matching an existing construction at a true factory price is one of the most common jobs we do — trading-company markups in this industry typically run 15–40%, and removing that layer is often the entire business case.
Who Answers Your Email
Your inquiry goes to our export sales team — English-speaking staff who work inside the factory and handle wholesale, OEM and private label accounts every day. They quote from the production floor's actual costs and schedules, which is why our first replies tend to contain real numbers rather than brochures. For complex OEM projects, a technician joins the thread early, so spec questions get engineering answers instead of sales guesses. Response time is within 24 hours, Monday–Saturday; if your message arrives with a clear spec, the reply usually includes the quotation itself.
Prefer to See Before You Write?
Book a live video factory tour and watch our ventilation room, wefting lines, QC stations and packing area in real time. Ask any worker anything. It is the fastest way to confirm you are dealing with a real manufacturer — and it costs you nothing but thirty minutes. Tour requests go to the same inbox: info@wigiva.com with "Live Video Factory Tour" in the subject, or via the factory page.
Business license, export records and third-party audit reports are available on request under NDA — see our certifications & audit policy.